Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

January 9, 2025

In today’s digital age, customer trust is more crucial than ever. Join us as we explore the evolution of customer trust, highlighting its importance in building strong customer relationships. We’ll delve into how trust became so important and some of the pivotal moments that shaped its current state. Looking ahead, we’ll discuss emerging trends and technologies influencing customer trust, including some very recent developments related to a customer’s ability to meet new regulatory required digital accessibility while still incorporating industry standard security practices. Gain insights into why trust has rapidly become the cornerstone of customer loyalty and business success and hear some methods adopted by an enterprise customer trust program in order to foster and maintain it. Join us while we navigate the complexities of customer trust in an ever-evolving, digital landscape.

Choosing the Right Cybersecurity Framework: A Practical Guide for Leaders

Events

Speakers: Cheri Hotman and Tanya WadeHosted by: Hotman Group Why Choosing the Right Framework Matters Passing an audit is no longer enough. Many organizations still treat cybersecurity as a one-time project, something to "check off" rather than an integrated, living part of their business operations. During this session, Cheri Hotman and Tanya […]

A Practical Approach to Choosing the Right GRC Tool

Compliance, Cybersecurity, Events, GRC, GRC SaaS

With countless GRC tools on the market, how do you know which one is the right fit for your organization? The wrong choice can lead to wasted resources and unmet security goals. In this session, we’ll walk through real-world cases, breaking down why specific tools were chosen and how they were successfully implemented. You’ll learn […]

Security Awareness Training – Artificial Intelligence & Emerging Security Risks

Cybersecurity, Risk, Security Awareness

Join us for an essential Security Awareness Training session focused on the evolving landscape of Artificial Intelligence (AI) and the emerging security risks that come with it. In this session, we explore how AI is being used in everyday tools—and how it's also creating new opportunities for threat actors. This training emphasizes awareness, responsible usage, […]

The Audit Trap: Why Passing isn’t Protection

Compliance, Cybersecurity, Events, Risk

Think passing an audit means your cybersecurity program is solid? Think again. Many organizations unknowingly expose themselves to greater risk by relying on compliance checkmarks rather than a true security strategy. In this session, we’ll uncover the hidden dangers of audit-driven security, why "passing" may leave you more vulnerable, and the real steps leaders must […]

Vulnerability Scans: Only Part of the Equation

GRC

There are two primary ways we see companies manage vulnerabilities… one of them significantly riskier than the other. Reactive strategies rely on a problem to arise before taking action. This makes reactive the riskier option of the two, hopefully for obvious reasons. Using a reactive strategy is like waiting for an electric bill to […]

Security Questionnaires: You Can’t Just Blame the Intern

Compliance, Events, GRC, Risk, Top Posts, TPRM

Let’s face it—no one enjoys security questionnaires. They are tedious and time-consuming, and it’s easy to question their real effectiveness in mitigating security risks, especially since they’re often a check-the-box exercise. However, in today’s digital landscape, they are unavoidable for building and maintaining trust with customers. Join us as we confront this harsh reality: despite […]

CMMC 101: What you need to know from framework to final rule

CMMC, Compliance, GRC, Top Posts

With a staggering loss of $3.5 billion in intellectual property through its contractors a year, the Department of Defense (DoD) needed a way to shore up cybersecurity in the Defense Industrial Base (DIB). From this need, the Cybersecurity Maturity Model Certification (CMMC) program was created with an initial release in 2020. The entire purpose […]

Why Maturity Matters: Overcoming GRC Cognitive Overload with the Maturity Model

Events, GRC, Top Posts

Please join Kayne McGladrey, author of the GRC Maturity Model and Cheri Hotman as they explore the GRC (Governance, Risk, and Compliance) Maturity Model, a powerful tool for organizations to assess and enhance their cybersecurity practices. Achieving maturity in GRC is crucial for navigating complex regulatory landscapes and boosting overall effectiveness. Through self-assessments, organizations can […]

Real Life GRC Horror Stories: Top Mistakes Haunting Your Program

Other

Just in time for Halloween, we’re pulling back the curtain on the Top 10 GRC Nightmares plaguing organizations today. From programs that only exist to “pass the audit,” to treating compliance as a checkbox exercise, these haunting mistakes can leave your organization more vulnerable than you realize. In this session, we’ll identify the most common […]