Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

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Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

January 9, 2025

In today’s digital age, customer trust is more crucial than ever. Join us as we explore the evolution of customer trust, highlighting its importance in building strong customer relationships. We’ll delve into how trust became so important and some of the pivotal moments that shaped its current state. Looking ahead, we’ll discuss emerging trends and technologies influencing customer trust, including some very recent developments related to a customer’s ability to meet new regulatory required digital accessibility while still incorporating industry standard security practices. Gain insights into why trust has rapidly become the cornerstone of customer loyalty and business success and hear some methods adopted by an enterprise customer trust program in order to foster and maintain it. Join us while we navigate the complexities of customer trust in an ever-evolving, digital landscape.

Why Cybersecurity is as much Art as Science

Podcast

In this kickoff episode of The Art of Cybersecurity, host Cheri Hotman shares why this podcast exists and what listeners can expect. Cyber isn’t just science or technology — it’s art. It’s messy, constrained, people-driven, and ultimately about mitigating risk to protect people and data. Cheri cuts through the noise of “easy button” tools, audit-passing […]

Mastering Multi-Framework Compliance: Strategies for Efficiency & Growth

Compliance, Events

Aligning with multiple cybersecurity frameworks is rarely a clean, linear process—especially when your first framework wasn’t chosen with the fifth in mind. As your organization matures, how do you avoid inefficiencies, stay compliant, and ensure a streamlined approach across frameworks? In this session, we’ll explore strategies to create efficiencies, manage overlaps, and prevent compliance gaps […]

Supply Chain Security: Managing Risk Beyond Your Vendors

Compliance, Cybersecurity, Events, GRC, Risk

When it comes to third-party supply chain security, there’s a big difference between doing it and doing it right. Every vendor you work with brings their own vendors into the mix—so who truly owns the risk? In this session, we’ll explore how to identify, assess, and mitigate supply chain risks at every level without overburdening […]

People, Process, Technology: It Takes All 3

Other

When it comes to navigating the maze of Governance, Risk, and Compliance, there's one simple rule: finding perfect harmony between cutting-edge tech and good, old-fashioned human know-how. Picture this: a Chief Information Security Officer (CISO) paints a vision of the future where compliance is seamlessly automated. "In two to three years, we'll have everything […]

A Practical Approach to Choosing the Right GRC Tool

Compliance, Cybersecurity, Events, GRC, GRC SaaS

With countless GRC tools on the market, how do you know which one is the right fit for your organization? The wrong choice can lead to wasted resources and unmet security goals. In this session, we’ll walk through real-world cases, breaking down why specific tools were chosen and how they were successfully implemented. You’ll learn […]

Securing AI: Balancing Innovation, Risk, and Reality

Cybersecurity, Other

AI adoption is exploding—but so are the risks. From data exposure and prompt injection to unregulated model training, most organizations are using AI without fully grasping where their data lives or how it’s being secured. In this session, we’ll unpack the real meaning of “securing AI,” exploring how risk, governance, and innovation must coexist. You’ll […]

CMMC 101: What you need to know from framework to final rule

CMMC, Compliance, GRC, Top Posts

With a staggering loss of $3.5 billion in intellectual property through its contractors a year, the Department of Defense (DoD) needed a way to shore up cybersecurity in the Defense Industrial Base (DIB). From this need, the Cybersecurity Maturity Model Certification (CMMC) program was created with an initial release in 2020. The entire purpose […]

Security Awareness Training – Social Engineering

Cybersecurity, Other, Risk, Security Awareness

Join us for an essential Security Awareness Training session focused on Social Engineering. In this session, we delve into the critical importance of cybersecurity awareness and how you, as an individual, serve as the first line of defense against cyber threats. Key Topics Covered: Why This Matters: Remember: Technology alone cannot protect you. […]

Where Compliance Meets Security: Doing Both the Right Way

Compliance, Cybersecurity, Events, GRC

Compliance and cybersecurity are often seen as separate priorities—but the truth is, good compliance reduces risk when done right. So how do you effectively integrate both for a stronger security posture? In this session, we’ll break down the intersection of compliance and cybersecurity, share best practices, and walk through real-world examples of organizations that have […]

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