Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

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Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

January 9, 2025

In today’s digital age, customer trust is more crucial than ever. Join us as we explore the evolution of customer trust, highlighting its importance in building strong customer relationships. We’ll delve into how trust became so important and some of the pivotal moments that shaped its current state. Looking ahead, we’ll discuss emerging trends and technologies influencing customer trust, including some very recent developments related to a customer’s ability to meet new regulatory required digital accessibility while still incorporating industry standard security practices. Gain insights into why trust has rapidly become the cornerstone of customer loyalty and business success and hear some methods adopted by an enterprise customer trust program in order to foster and maintain it. Join us while we navigate the complexities of customer trust in an ever-evolving, digital landscape.

Bridging the Gap: Why Cybersecurity Tools Alone Aren’t Enough

Events

Investing in the latest cybersecurity tools doesn’t automatically mean you’re secure. Many leaders feel the initial promise of a new solution—only to realize it’s not delivering the protection they expected. So, what’s missing? In this session, we’ll break down where the responsibility of the tool ends and where your team’s role begins. We’ll uncover why […]

The Maturity Gap: Why GRC Programs Plateau (and How to Advance)

Cybersecurity, GRC, Other, Top Posts

Most GRC programs reach a point where they stop growing—mature enough to pass audits, but not resilient enough to lead. In this session, we’ll reveal the key traits of high-maturity programs and what it takes to get there. You’ll learn how to identify your plateau, remove roadblocks, and strategically advance your organization’s governance, risk, and […]

Where Compliance Meets Security: Doing Both the Right Way

Compliance, Cybersecurity, Events, GRC

Compliance and cybersecurity are often seen as separate priorities—but the truth is, good compliance reduces risk when done right. So how do you effectively integrate both for a stronger security posture? In this session, we’ll break down the intersection of compliance and cybersecurity, share best practices, and walk through real-world examples of organizations that have […]

A Practical Approach to Choosing the Right GRC Tool

Compliance, Cybersecurity, Events, GRC, GRC SaaS

With countless GRC tools on the market, how do you know which one is the right fit for your organization? The wrong choice can lead to wasted resources and unmet security goals. In this session, we’ll walk through real-world cases, breaking down why specific tools were chosen and how they were successfully implemented. You’ll learn […]

CMMC 101: What you need to know from framework to final rule

CMMC, Compliance, GRC, Top Posts

With a staggering loss of $3.5 billion in intellectual property through its contractors a year, the Department of Defense (DoD) needed a way to shore up cybersecurity in the Defense Industrial Base (DIB). From this need, the Cybersecurity Maturity Model Certification (CMMC) program was created with an initial release in 2020. The entire purpose […]

Why Cybersecurity is as much Art as Science

Podcast

In this kickoff episode of The Art of Cybersecurity, host Cheri Hotman shares why this podcast exists and what listeners can expect. Cyber isn’t just science or technology — it’s art. It’s messy, constrained, people-driven, and ultimately about mitigating risk to protect people and data. Cheri cuts through the noise of “easy button” tools, audit-passing […]

Vulnerability Scans: Only Part of the Equation

GRC

There are two primary ways we see companies manage vulnerabilities… one of them significantly riskier than the other. Reactive strategies rely on a problem to arise before taking action. This makes reactive the riskier option of the two, hopefully for obvious reasons. Using a reactive strategy is like waiting for an electric bill to […]

The Difficulties of People Taking Ownership

GRC

So, you've got an amazing team of tech savvy folks who love the tech side of things. They excel in implementing the latest tools and systems, but when it comes to the less glamorous side - like making sure tasks are completed and nobody drops the ball - things start to get a bit […]

Security Awareness Training – Social Engineering

Cybersecurity, Other, Risk, Security Awareness

Join us for an essential Security Awareness Training session focused on Social Engineering. In this session, we delve into the critical importance of cybersecurity awareness and how you, as an individual, serve as the first line of defense against cyber threats. Key Topics Covered: Why This Matters: Remember: Technology alone cannot protect you. […]

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