Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

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Building Customer Trust in the Digital Age: Evolution, Importance, and Observations from the Field

January 9, 2025

In today’s digital age, customer trust is more crucial than ever. Join us as we explore the evolution of customer trust, highlighting its importance in building strong customer relationships. We’ll delve into how trust became so important and some of the pivotal moments that shaped its current state. Looking ahead, we’ll discuss emerging trends and technologies influencing customer trust, including some very recent developments related to a customer’s ability to meet new regulatory required digital accessibility while still incorporating industry standard security practices. Gain insights into why trust has rapidly become the cornerstone of customer loyalty and business success and hear some methods adopted by an enterprise customer trust program in order to foster and maintain it. Join us while we navigate the complexities of customer trust in an ever-evolving, digital landscape.

Security Awareness Training – Verizon 2025 Data Breach Investigations Report

Security Awareness

In this 15-minute training, the HG team breaks down the most critical findings from Verizon’s 2025 Data Breach Investigations Report (DBIR)—and what they mean for real-world security programs. We cover the sharp rise in third-party breaches, the growing threat of GenAI misuse, and the continued dominance of ransomware and credential-based attacks. You’ll walk away with […]

CMMC Compliance: Cutting Through the Confusion

CMMC, Compliance, Events, GRC, Top Posts

Cybersecurity leaders want to know, in plain terms, what they need to do when it comes to CMMC to ensure compliance and customer contractual obligations. Join us for a conversation with cybersecurity experts about what’s actually needed to stay on track with CMMC compliance. We’ll dive into the real gaps you may be facing […]

A Practical Approach to Choosing the Right GRC Tool

Compliance, Cybersecurity, Events, GRC, GRC SaaS

With countless GRC tools on the market, how do you know which one is the right fit for your organization? The wrong choice can lead to wasted resources and unmet security goals. In this session, we’ll walk through real-world cases, breaking down why specific tools were chosen and how they were successfully implemented. You’ll learn […]

People, Process, Technology: It Takes All 3

Other

When it comes to navigating the maze of Governance, Risk, and Compliance, there's one simple rule: finding perfect harmony between cutting-edge tech and good, old-fashioned human know-how. Picture this: a Chief Information Security Officer (CISO) paints a vision of the future where compliance is seamlessly automated. "In two to three years, we'll have everything […]

Where Compliance Meets Security: Doing Both the Right Way

Compliance, Cybersecurity, Events, GRC

Compliance and cybersecurity are often seen as separate priorities—but the truth is, good compliance reduces risk when done right. So how do you effectively integrate both for a stronger security posture? In this session, we’ll break down the intersection of compliance and cybersecurity, share best practices, and walk through real-world examples of organizations that have […]

Why Maturity Matters: Overcoming GRC Cognitive Overload with the Maturity Model

Events, GRC, Top Posts

Please join Kayne McGladrey, author of the GRC Maturity Model and Cheri Hotman as they explore the GRC (Governance, Risk, and Compliance) Maturity Model, a powerful tool for organizations to assess and enhance their cybersecurity practices. Achieving maturity in GRC is crucial for navigating complex regulatory landscapes and boosting overall effectiveness. Through self-assessments, organizations can […]

Supply Chain Security: Managing Risk Beyond Your Vendors

Compliance, Cybersecurity, Events, GRC, Risk

When it comes to third-party supply chain security, there’s a big difference between doing it and doing it right. Every vendor you work with brings their own vendors into the mix—so who truly owns the risk? In this session, we’ll explore how to identify, assess, and mitigate supply chain risks at every level without overburdening […]

Vulnerability Scans: Only Part of the Equation

GRC

There are two primary ways we see companies manage vulnerabilities… one of them significantly riskier than the other. Reactive strategies rely on a problem to arise before taking action. This makes reactive the riskier option of the two, hopefully for obvious reasons. Using a reactive strategy is like waiting for an electric bill to […]

Security Awareness Training – Ransomware

Security Awareness

One Click Is All It Takes A single click on a phishing link. A password change request that didn’t feel quite right. A forgotten remote desktop login. That’s all it takes for ransomware to slip in and start locking down systems—and businesses. Why Ransomware Is Still a Threat Despite increased awareness, ransomware […]

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